Meet the QuickConnect Unified Inbox
QuickConnect is an omnichannel customer support solution that allows businesses to manage customer conversations from Viber, WhatsApp, Facebook, Instagram, Email, and Web Chat in one unified inbox.
- Reply messages instantly from one inbox
- Manage sales and support effortlessly
- Ensure secure and reliable communication
- Save time by handling messages from multiple platforms in a single place
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Auto-assign chats to agents for efficient customer query handling
One Unified Inbox to Power Your Entire Business Communication
Offer Multichannel Messaging with Ease
Connect your Facebook Business, Instagram Business, Viber, WhatsApp, and Email accounts—all in one place. With QuickConnect’s Unified Inbox, you can manage and respond to all customer messages instantly, no matter the platform.
Stay Organized & Never Miss a Lead
Instantly reply to all customer messages across social media platforms with QuickConnect. The universal inbox view consolidates public and private messages into one place, helping you stay organized and respond without delay.
Enhance Customer Service for Stronger Relationships
Deliver faster and personalized support that addresses every question and concern efficiently. Increase customer satisfaction, build trust, and foster long-term loyalty with every interaction.
Save Time and Boost Efficiency
No more switching between apps! Equip your team to manage all customer tasks from one streamlined interface to enhance team productivity, reduce errors, and save valueable time.
Track Customer History for Efficient Support
Keep all your communications organized in one place for quick and easy reference to help you resolve issues faster, and provide more informed, effective customer support every time.
How Our Inbox Works
1. Sign Up and Verify
2. Configure Your Social Media Channels
3. Start Messaging via QuickConnect Unified Inbox
Explore the Powerful Features of QuickConnect Unified Inbox
Provide better, faster, and more reliable customer care with the amazing features of QuickConnect Unified Inbox
Multichannel Messaging in One Unified Inbox
Connect with customers across multi channel platforms including Viber, WhatsApp, Instagram, Facebook Messenger, Email, and Web Chat—all from a single, unified inbox.
Integrate Email Support
Use email as a seamless extension of your customer support to deliver updates, solve issues proactively, and build trust.
Real-time Agent Availability
View real-time availability of agents to optimize customer conversation routing, response efficiency, and maintain balanced workloads.
Handle Messages with Automation
Automatically assign, transfer, and resolve conversations based on agent availability and customer activity. Ensure quicker response and resolution times, and efficient conversation closure.
Canned Response
Use pre-composed messages and shortcut keywords to send preset replies, saving time and ensuring consistency.
Configure FAQs
Create and manage FAQs to provide instant answers to common customer queries and boost self-service efficiency.
Mobile Accessibility
Manage customer conversations easily on the go with the QuickConnect mobile app. For businesses with their own apps, our powerful SDK and API make it easy to integrate real-time support directly into your mobile platform.
Real-Time Performance Tracking with Analytics
Track conversations, response times, and channel performance in real-time. Gain quick insights to boost team efficiency and enhance customer engagement.
How Different Industries Use the Unified Inbox
Use QuickConnect to grow your business by sending promotional offers, updates, notifications, and automated alerts.
Retail & Ecommerce
Reduce cart abandonment, boost sales, and foster loyalty with seamless interactions and real-time assistance by providing instant support, personalized assistance, and streamlined communication across all channels.
Hospitality
Ensure timely and personalized communication with guests, improving booking experiences, service inquiries, and post-visit support, all from one centralized platform.
Healthcare
Quickly resolve patient inquiries, appointment scheduling, and follow-ups with real-time communication, providing a seamless and responsive healthcare service experience.
Finance & Insurance
Deliver efficient and secure support for customer queries, policy updates, and claims processing, boosting trust and satisfaction in the financial sector.
Education & Online Learning
Engage students, parents, and staff with real-time support, event updates, and personalized communication, enhancing the overall educational experience.
Nonprofit Organization
Stay connected with supporters by managing donor communications, automating responses for off-hours, and organizing messages based on purpose.
Frequently asked questions
Provide answers to common user inquiries about the inbox module.
QuickConnect Omnichannel unified inbox is a solution that allows businesses to manage customer conversations from multiple channels, such as Viber, WhatsApp, Facebook, Instagram, Email, and Web Chat, into a single, powerful inbox for better conversation management and faster responses.
QuickConnect supports messaging from Viber, WhatsApp, Facebook Messenger, Instagram, Web Chat, and E-mail allowing businesses to manage all interactions from one unified location.
Getting started is simple: sign up for QuickConnect, complete the KYC verification, select a package that suits your business needs, configure your social media channels, and start managing all customer conversations from one unified inbox.
Yes, QuickConnect Unified Inbox ensures secure communication through robust security measures and compliant messaging practices, protecting sensitive customer information and maintaining data privacy.