All-in-one Omnichannel Unified Inbox that brings chats from Viber, WhatsApp, Facebook, Instagram, and Web Chat in one place.
What is QuickConnect Unified Inbox?
QuickConnect Omnichannel messaging is a solution that allows businesses to manage customer conversations from multiple social media platforms in one unified inbox.
With QuickConnect Unified Inbox, businesses can:
- Reply to messages instantly from one inbox
- Manage sales and support effortlessly
- Ensure secure and reliable communication
- Save time by handling messages from multiple platforms in a single place
Why Use QuickConnect Omnichannel Unified Inbox for Your Business?
All Your Social Media Messages in One Place
Centralize all customer conversations from Viber, WhatsApp, Facebook, Instagram, and Web Chat in one inbox to save time and increase productivity.
Never Miss a Message
Instantly reply to all private and public customer messages from the social media platforms in one unified inbox.
Better Customer Service
Provide quicker, more personalized support to address all customer questions and concerns effectively.
Boost Business Sales
Streamline your sales funnel management and effortlessly convert inquiries into successful transactions.
Boost Productivity
Equip your team to manage all customer tasks from one streamlined interface, to increase efficiency and deliver exceptional service.
Track Customer History
Keep all your communications organized in one place for quick and easy reference to help you resolve issues faster..
Get All Your Social Media Messaging in One Platform
Viber
Respond to customers on Viber, expanding your communication to one of the most popular messaging platforms.
Deliver customer support on Facebook Messenger, responding to customers on a popular platform for seamless interaction.
Connect with customers on WhatsApp for fast, personal responses to enhance engagement and trust.
Manage Instagram DMs to build stronger customer connections and provide quick responses.
Webchat
Convert website visitors into customers by providing instant support to website visitors through Web Chat, capturing their interest, and addressing questions in real-time.
Explore QuickConnect Unified Inbox’s Powerful Features
Provide better, faster, and more reliable customer care with the amazing features of QuickConnect Unified Inbox
All-in-one Inbox
Access all customer messages from Viber, WhatsApp, Instagram, Facebook Messenger, and Web Chat in one inbox to ensure no conversation is missed.
Reach Customers on Preferred Channels
Reach customers and provide customer support on their preferred social media platform.
Real-Time Customer Communication
Respond to customer messages instantly across any platform, ensuring seamless, real-time communication.
Conversation Status Tracking of Customer Queries
Quickly mark inquiries as resolved, track issues, and keep communication records organized for future reference.
Complete Conversation History
Access a complete conversation history in QuickConnect, enabling your team to deliver personalized and informed customer support.
Business Hour Configuration
Set customized auto-replies for after-hours or holidays to let your customer know your team’s availability and when can they get a response.
Interactive Multichannel File Sharing
Enhance customer communication by sharing files such as images, videos, PDFs, and more across all channels.
Compliant Messaging
QuickConnect stores all inbound and outbound messages securely protecting sensitive customer information.
How Our Inbox Works
QuickConnect streamlines communication, connecting you with customers effortlessly.
1. Sign Up and Verify
2. Select Your Package
3. Configure Your Social Media Channels
4. Start Messaging via QuickConnect Unified Inbox
Some Other Additional Features
Label the Message
Label messages as inquiries, questions, feedback, and more with QuickConnect Unified Inbox to streamline response management and enhance customer service.
Identify & Track Campaign Interactions
Easily identify customer conversations linked to specific marketing campaigns with filters and labels to see targeted responses and measure the success of your campaigns.
Message Classification
Classify messages as read or unread to track customer interactions. This allows for better follow-up and response times.
Group Chat Creation for Viber
Create dedicated group chats on Viber for collaborative communication, facilitating discussions among team members and streamlining customer interactions.
Contact Saving for User History
Save customer contacts to maintain user history, providing valuable context for future interactions and ensuring personalized service.
Multilingual Support
Easily respond to customer queries in both Nepali and English language to ensure smooth, organized, and accessible communication for all customers.
How Different Industries Use the Centralized Inbox
Use QuickConnect to grow your business by sending promotional offers, updates, notifications, and automated alerts.
Retail & E-Commerce
Consolidate customer inquiries from multiple channels to provide real-time sales assistance, track orders, gather feedback, and streamline returns
Hospitality
Facilitate seamless communication to manage guest inquiries, booking and service requests, real-time reservation updates, and collect feedback.
Healthcare
Centralize appointment scheduling and patient inquiries for timely engagement and improved patient care.
Travel & Tourism
Manage customer inquiries about bookings, itineraries, and travel policies while providing real-time updates and collecting feedback to enhance the overall travel experience.
Frequently asked questions
Provide answers to common user inquiries about the inbox module.
QuickConnect Omnichannel unified inbox is a solution that allows businesses to manage customer conversations from multiple social media channels, such as Viber, WhatsApp, Facebook, Instagram, and Web Chat, into a single, powerful inbox for better conversation management and faster responses.
QuickConnect supports messaging from Viber, WhatsApp, Facebook Messenger, Instagram, and Web Chat, allowing businesses to manage all interactions from one unified location.
QuickConnect Unified Inbox keeps a complete record of all communications, allowing your team to access past conversations for quick reference and more personalized support.
Absolutely. QuickConnect Inbox is designed to serve various industries, including hospitality, healthcare, retail, e-commerce, travel & tourism, and financial services, by centralizing and streamlining customer communication.
Getting started is simple: sign up for QuickConnect, complete the KYC verification, select a package that suits your business needs, configure your social media channels, and start managing all customer conversations from one unified inbox.
Yes, QuickConnect Unified Inbox supports communication in both Nepali and English, making it easy to respond to customer queries in their preferred language and ensuring a smooth experience.
Yes, QuickConnect Unified Inbox ensures secure communication through robust security measures and compliant messaging practices, protecting sensitive customer information and maintaining data privacy.