Chat Across Multi Channel Platforms With Our Unified Inbox
QuickConnect is an omnichannel customer support solution that allows businesses to manage customer conversations from multiple social media platforms in one unified inbox.
- Reply to messages instantly from one inbox
- Manage sales and support effortlessly
- Ensure secure and reliable communication
- Save time by handling messages from multiple platforms in a single place
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Auto-assign chats to agents for efficient customer query handling
One Unified Inbox to Power Your Entire Business Communication
All Your Customer Conversations in One Place
Centralize all customer conversations from Viber, WhatsApp, Facebook, Instagram, Email, and Web Chat in one inbox to save time and increase productivity.
Never Miss a Message
Instantly reply to all private and public customer messages across all the social media platforms from one unified inbox.
Better Customer Service
Provide quicker, more personalized support to address all customer questions and concerns effectively.
Boost Business Sales
Increase business sales by converting inquiries into transactions with faster responses and improved customer satisfaction with QuickConnect Unified Inbox.
Boost Productivity
Equip your team to manage all customer tasks from one streamlined interface, to increase efficiency and deliver exceptional service.
Track Customer History
Keep all your communications organized in one place for quick and easy reference to help you resolve issues faster.
How Our Inbox Works
1. Sign Up and Verify
2. Configure Your Social Media Channels
3. Start Messaging via QuickConnect Unified Inbox
Explore the Powerful Features of QuickConnect Unified Inbox
Provide better, faster, and more reliable customer care with the amazing features of QuickConnect Unified Inbox
Multichannel Messaging in One Unified Inbox
Connect with customers across multi channel platforms including Viber, WhatsApp, Instagram, Facebook Messenger, Email, and Web Chat—all from a single, unified inbox.
Integrate Email Support
Use email as a seamless extension of your customer support to deliver updates, solve issues proactively, and build trust.
Real-time Agent Availability
View real-time availability of agents to optimize customer conversation routing, response efficiency, and maintain balanced workloads.
Handle Messages with Automation
Automatically assign, transfer, and resolve conversations based on agent availability and customer activity. Ensure quicker response and resolution times, and efficient conversation closure.
Canned Response
Use pre-composed messages and shortcut keywords to send preset replies, saving time and ensuring consistency.
Configure FAQs
Create and manage FAQs to provide instant answers to common customer queries and boost self-service efficiency.
Mobile Accessibility
Manage customer conversations easily on the go with the QuickConnect mobile app. For businesses with their own apps, our powerful SDK and API make it easy to integrate real-time support directly into your mobile platform.
Real-Time Performance Tracking with Analytics
Track conversations, response times, and channel performance in real-time. Gain quick insights to boost team efficiency and enhance customer engagement.
How Different Industries Use the Unified Inbox
Use QuickConnect to grow your business by sending promotional offers, updates, notifications, and automated alerts.
Retail & Ecommerce
Reduce cart abandonment, boost sales, and foster loyalty with seamless interactions and real-time assistance by providing instant support, personalized assistance, and streamlined communication across all channels.
Hospitality
Ensure timely and personalized communication with guests, improving booking experiences, service inquiries, and post-visit support, all from one centralized platform.
Healthcare
Quickly resolve patient inquiries, appointment scheduling, and follow-ups with real-time communication, providing a seamless and responsive healthcare service experience.
Finance & Insurance
Deliver efficient and secure support for customer queries, policy updates, and claims processing, boosting trust and satisfaction in the financial sector.
Education & Online Learning
Engage students, parents, and staff with real-time support, event updates, and personalized communication, enhancing the overall educational experience.
Nonprofit Organization
Stay connected with supporters by managing donor communications, automating responses for off-hours, and organizing messages based on purpose.
Frequently asked questions
Provide answers to common user inquiries about the inbox module.
QuickConnect Omnichannel unified inbox is a solution that allows businesses to manage customer conversations from multiple channels, such as Viber, WhatsApp, Facebook, Instagram, Email, and Web Chat, into a single, powerful inbox for better conversation management and faster responses.
QuickConnect supports messaging from Viber, WhatsApp, Facebook Messenger, Instagram, and Web Chat, allowing businesses to manage all interactions from one unified location.
Getting started is simple: sign up for QuickConnect, complete the KYC verification, select a package that suits your business needs, configure your social media channels, and start managing all customer conversations from one unified inbox.
Yes, QuickConnect Unified Inbox ensures secure communication through robust security measures and compliant messaging practices, protecting sensitive customer information and maintaining data privacy.