Chat Across Multi Channel Platforms With Our Unified Inbox
QuickConnect is an omnichannel customer support solution that allows businesses to manage customer conversations from multiple social media platforms in one unified inbox.
- Reply to messages instantly from one inbox
- Manage sales and support effortlessly
- Ensure secure and reliable communication
- Save time by handling messages from multiple platforms in a single place
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Auto-assign chats to agents for efficient customer query handling
One Unified Inbox to Power Your Entire Business Communication
All Your Customer Conversations in One Place
Centralize all customer conversations from Viber, WhatsApp, Facebook, Instagram, Email, and Web Chat in one inbox to save time and increase productivity.
Never Miss a Message
Instantly reply to all private and public customer messages across all the social media platforms from one unified inbox.
Better Customer Service
Provide quicker, more personalized support to address all customer questions and concerns effectively.
Boost Business Sales
Increase business sales by converting inquiries into transactions with faster responses and improved customer satisfaction with QuickConnect Unified Inbox.
Boost Productivity
Equip your team to manage all customer tasks from one streamlined interface, to increase efficiency and deliver exceptional service.
Track Customer History
Keep all your communications organized in one place for quick and easy reference to help you resolve issues faster.
How Our Inbox Works
1. Sign Up and Verify
2. Configure Your Social Media Channels
3. Start Messaging via QuickConnect Unified Inbox
Explore the Powerful Features of QuickConnect Unified Inbox
Provide better, faster, and more reliable customer care with the amazing features of QuickConnect Unified Inbox
Multichannel Messaging in One Unified Inbox
Connect with customers across multi channel platforms including Viber, WhatsApp, Instagram, Facebook Messenger, Email, and Web Chat—all from a single, unified inbox.
Integrate Email Support
Use email as a seamless extension of your customer support to deliver updates, solve issues proactively, and build trust.
Real-time Agent Availability
View real-time availability of agents to optimize customer conversation routing, response efficiency, and maintain balanced workloads.
Handle Messages with Automation
Automatically assign, transfer, and resolve conversations based on agent availability and customer activity. Ensure quicker response and resolution times, and efficient conversation closure.
Canned Response
Use pre-composed messages and shortcut keywords to send preset replies, saving time and ensuring consistency.
Configure FAQs
Create and manage FAQs to provide instant answers to common customer queries and boost self-service efficiency.
Mobile Accessibility
Manage customer conversations easily on the go with the QuickConnect mobile app. For businesses with their own apps, our powerful SDK and API make it easy to integrate real-time support directly into your mobile platform.
Real-Time Performance Tracking with Analytics
Track conversations, response times, and channel performance in real-time. Gain quick insights to boost team efficiency and enhance customer engagement.
How Different Industries Use the Unified Inbox
Use QuickConnect to grow your business by sending promotional offers, updates, notifications, and automated alerts.
Retail Stores
Centralize customer questions from various channels to offer real-time product assistance, manage stock inquiries, gather feedback, and streamline in-store returns.
Hospitality
Facilitate seamless communication to manage guest inquiries, booking and service requests, real-time reservation updates, and collect feedback.
Healthcare
Centralize appointment scheduling and patient inquiries for timely engagement and improved patient care.
Travel & Tourism
Manage customer inquiries about bookings, itineraries, and travel policies while providing real-time updates and collecting feedback to enhance the overall travel experience.
Banking and Financial Institutions
Centralize client inquiries across multiple channels to offer real-time assistance with account management, loan services, financial consultations, and secure transaction updates, while gathering feedback to improve customer satisfaction.
E-commerce
Consolidate online customer interactions to provide instant sales support, manage order tracking, handle return requests, and collect feedback to enhance the shopping experience.
Frequently asked questions
Provide answers to common user inquiries about the inbox module.
QuickConnect Omnichannel unified inbox is a solution that allows businesses to manage customer conversations from multiple channels, such as Viber, WhatsApp, Facebook, Instagram, Email, and Web Chat, into a single, powerful inbox for better conversation management and faster responses.
QuickConnect supports messaging from Viber, WhatsApp, Facebook Messenger, Instagram, and Web Chat, allowing businesses to manage all interactions from one unified location.
Getting started is simple: sign up for QuickConnect, complete the KYC verification, select a package that suits your business needs, configure your social media channels, and start managing all customer conversations from one unified inbox.
Yes, QuickConnect Unified Inbox ensures secure communication through robust security measures and compliant messaging practices, protecting sensitive customer information and maintaining data privacy.