Frequently Asked Questions
AI FAQ
Quickconnect AI Bot is a smart virtual assistant that uses artificial intelligence to understand and respond to customer queries instantly. It helps businesses interact efficiently with customers across multiple channels such as Instagram, Facebook, WhatsApp, Viber, and Webchat.
QuickConnect AI Bot connects with your business communication channels and uses your existing knowledge base, FAQs, and product information to deliver accurate and quick responses. It automates common interactions, shares product details, and even provides purchase links to help convert conversations into sales.
QuickConnect AI Bot works smoothly across Web, Instagram, Facebook, WhatsApp, Viber, and Email. It ensures your business is accessible to customers wherever they prefer to communicate.
Yes. QuickConnect AI Bot is built to drive sales by providing instant responses, recommending products, sharing promotions, giving purchase links, and engaging customers directly across your communication channels.
Yes. QuickConnect AI Bot can be customized for different industries such as E-commerce, Healthcare, Education, Hospitality, Financial Services, Food & Beverage, and more. Each setup includes tailored workflows and responses to match your business needs.
QuickConnect AI Bot understands the customer intent in real time, generate accurate reply drafts, that can be edited. This helps agents respond faster, grasp the context instantly, and deliver consistent support.
It is designed to support your team, not replace them. The QuickConnect AI Bot manages repetitive questions such as FAQs, delivery updates, and order tracking, giving your support staff more time to handle complex or high-priority cases.
QuickConnect follows strong data protection and privacy standards. All communications and customer data are securely stored and encrypted to maintain confidentiality and compliance.
Yes! If a conversation requires human assistance, you can easily transfer the chat to an available agent using the live agent feature in Automation. This ensures customers always get the support they need, while QuickConnect AI Bot handles routine queries.
Yes. The AI Bot supports multiple languages including English and Nepali.
Automation FAQ
QuickConnect Automation is an AI-powered social media automation tool that helps businesses automatically reply to comments, story replies, and DMs on Facebook and Instagram. It increases engagement, boosts sales, and saves time by managing repetitive interactions like comment replies, lead generation messages, and product inquiries.
Comment DM Automation refers to a feature that allows you to send a direct message (DM) to the users when they comment on your social media posts (Instagram & Facebook).
Trigger Keywords are predefined terms that activate your automation. For example, if a user comments “price please,” your automation instantly replies with your chosen response or a DM — ensuring every potential lead gets a quick answer.
The Product Knowledge Base stores detailed product information such as names, features, materials, or pricing. It helps QuickConnect AI Bot generate rich, context-aware responses to customer questions about your products.
Trigger Keywords are specific words or phrases (like “price,” “discount,” or “offer”) that trigger automated replies. Product Description uses your Product Knowledge Base, allowing AI to generate detailed, product-related responses automatically.
The AI Keyword Match feature automatically recognizes variations of your keywords. For example, if you set “price,” the AI can also detect “cost,” “rate,” or “how much,” ensuring you never miss related queries.
Yes! Once connected, QuickConnect works seamlessly across both Facebook and Instagram, allowing you to automate engagement and DMs across platforms from a single dashboard.
QuickConnect Automation is perfect for brands, creators, agencies, online stores, event marketers, real estate professionals, restaurants, and local businesses—basically anyone who wants to boost engagement, drive sales, and drive growth from social media.
Story automation remains active for 24 hours, which is the standard duration of an Instagram Story. Once the story expires, the automation automatically stops.
Yes. QuickConnect Automation can automatically send personalized DMs when followers reply to your Instagram Stories with trigger keywords. It helps you capture leads, promote offers, and build engagement while your story is live.
Bulk SMS FAQ
Bulk SMS Service is a method of sending a large number of text messages to multiple people at once. It is often used by businesses for marketing campaigns, alerts, reminders, or notifications to reach many customers or subscribers quickly and efficiently.
Bulk SMS is sent via a web-based platform or API, allowing businesses to send large volumes of messages at the same time to a list of contacts.
Just follow these easy steps:
- Sign up with QuickConnect
- Create a bulk SMS campaign
- Upload your contact list
- Compose your message
- Send your message
Yes, you can easily send the message in both English and Nepali language.
Yes, you can easily launch the bulk SMS campaign from the phone with our QuickConnect Mobile App.
Yes, we offer discounts for higher volumes. The more SMS you send, the lower the per-message cost.
The cost varies depending on the plan you select. QuickConnect offers different packages to suit your needs and budget.
Yes, the SMS package has an expiry date depending on the type of package you buy.
To pay for SMS credit, you can use various methods, (QR) such as bank transfers and online payment. After choosing your preferred package, select the payment method that suits you best and follow the instructions to complete your purchase.
To purchase QuickConnect Bulk SMS Credit, follow these steps:
- Sign up on our website or mobile app.
- Complete KYC verification with the required documents.
- Choose your preferred SMS package.
- Make the payment to complete your purchase.
You can manage your contacts by either entering phone numbers manually or uploading them through an Excel file. The platform typically allows you to easily add, edit, or delete contacts making it simple to organize your contact list for effective messaging.
You can send SMS to thousands of contacts at once, depending on your service plan.
A standard SMS has a 160-character limit. However, longer messages are split into multiple SMS and may incur additional charges.
Bulk SMS offers direct, instant communication, high open rates, and is cost-effective for reaching a large audience.
The price to send bulk SMS varies based on volume, provider, and destination.
Campaign FAQ
A marketing campaign is designed to promote a product, service, or brand. It involves creating targeted messaging and delivering it across various channels, such as social media and SMS to reach your audience effectively.
You can schedule, automate, and monitor the performance of your campaigns using integrated tools that provide insights into key metrics like engagement rates, conversions, and audience reach, helping you refine and optimize your strategies.
WhatsApp Business Messaging allows businesses to send personalized messages, updates, alerts, and customer support messages through WhatsApp. It provides a direct communication channel between businesses and their customers.
Inbox FAQ
QuickConnect unified inbox is a solution that allows businesses to manage customer conversations from multiple channels, such as Viber, WhatsApp, Facebook, Instagram, Email, and Web Chat, into a single inbox for better conversation management and faster responses.
QuickConnect supports messaging from Viber, WhatsApp, Facebook Messenger, Instagram, Web Chat, and E-mail allowing businesses to manage all interactions from one unified location.
Getting started is simple: sign up for QuickConnect, complete the KYC verification, select a package that suits your business needs, configure your social media channels, and start managing all customer conversations from one unified inbox.
Yes, QuickConnect Unified Inbox ensures secure communication through robust security measures and compliant messaging practices, protecting sensitive customer information and maintaining data privacy.
Yes, QuickConnect Unified Inbox supports communication in both Nepali and English, making it easy to respond to customer queries in their preferred language and ensuring a smooth experience.
Absolutely. QuickConnect Inbox is designed to serve various industries, including hospitality, healthcare, retail, e-commerce, travel & tourism, and financial services, by centralizing and streamlining customer communication.
QuickConnect Unified Inbox keeps a complete record of all communications, allowing your team to access past conversations for quick reference and more personalized support.
Viber FAQ
Yes, Viber Business Messaging can be integrated with other systems or software.
The price for Viber messaging services varies based on the plan you choose. Please contact us for detailed pricing information.
You can check your Viber message credits through our web app.
Viber Business Messaging is a service that allows businesses to send a large number of rich and interactive messages to customers through the Viber app. You can send text, images, videos, and other multimedia content directly to your customers for marketing, customer engagement, alerts, promotions, and updates.
Viber messages are sent via web platform, allowing businesses to send text, interactive media images, and videos to their audience for better customer engagement.
You can send text messages, interactive media images, videos, and links through Viber’s messaging service.
The cost of sending Viber Business messages varies depending on the plan you choose. To get specific pricing details and the minimum fee, please reach out to our sales team for further information.
Yes, Viber messages can include text, images, videos, and links.
Yes, you can schedule Viber messages to be sent at a later time, just like with SMS messages.
Viber has a large user base in Nepal, making it an effective platform for reaching a wide audience with rich media content.
Yes, you can send Viber messages to non-contacts as long as the recipient’s number is registered on Viber and the message complies with Viber’s policies.
Webchat FAQ
All live chat conversations appear directly in the Unified Inbox, where your team can reply in real time and view the visitor’s details.
Yes, live chat conversations can be routed automatically or manually assigned to agents based on department or availability.
Yes. You can customize the chat widget’s color, text, and branding to match your website theme and maintain visual consistency.
Yes. You can configure automated replies or connect the Live Chat widget with the QuickConnect AI Bot to answer FAQs instantly.
You can include fields such as name, email, phone number, or custom fields relevant to your business before the chat begins.
A pre-chat form is a short form shown to visitors before a live chat starts. It helps businesses collect essential information such as name, email address, phone number, or custom details relevant to the inquiry, so agents have context upfront and can provide faster, more personalized support.
Yes, you can generate unique widget codes for each website and track conversations separately from your QuickConnect dashboard.
QuickConnect Live Chat is a free tool that allows businesses to engage with website visitors in real-time. It lets you chat instantly on your website, making it easy to answer questions, provide support, and engage with users personally.
Yes, QuickConnect Live Chat is completely free. You can provide instant, real-time assistance to your website visitors at no additional cost, making it an ideal solution for small and emerging businesses.
Getting started is simple and involves three steps:
- Sign Up: Create your QuickConnect account and verify your business profile.
- Configure: Install and set up the live chat widget on your website.
- Start the Chat: Go live and start engaging with your visitors in real time.
WhatsApp FAQ
Yes, a verified Facebook Business Manager account is required to connect your WhatsApp Business number and complete the verification process.
No. A single phone number can only be linked to either the Business App or the API, not both at the same time.
Yes, as of WhatsApp’s latest policy, Marketing messages are allowed through approved templates (e.g., offers, product updates, reminders).
Yes. Businesses can both send and receive messages, enabling interactive conversations and real-time support.
All messages sent through the API are end-to-end encrypted, ensuring customer data privacy and compliance with WhatsApp’s security standards.
The API is ideal for medium and large organizations that need to handle high message volumes, automate workflows, and offer 24/7 support through chatbots or agent assignment.
Yes, you can send WhatsApp messages to non-contacts using WhatsApp Business API, provided the recipient has given consent to receive messages from your business.
The WhatsApp Business App is manual and mobile-based, while the API supports automation, multi-agent access, integration with CRM tools, and is managed via official WhatsApp partners.
WhatsApp Business Messaging allows businesses to send personalized messages, updates, alerts, and customer support messages through WhatsApp. It provides a direct communication channel between businesses and their customers.
WhatsApp Business Messaging works through the WhatsApp Business API. Businesses can integrate the API with their customer management systems to send automated messages, manage conversations, and provide customer support efficiently.
Yes, you can send WhatsApp messages to non-contacts using WhatsApp Business API, provided the recipient has given consent to receive messages from your business.
The WhatsApp Business API is a scalable messaging solution for medium to large businesses that allows automation, bulk messaging, and CRM integration through verified business numbers.